Description

We’re looking for a driven and organised Professional Services Manager (Implementation Consultant) to lead clients through the successful implementation and adoption of our business automation platform. In this role, you’ll manage the end-to-end onboarding process - from initial configuration to training and go-live - helping customers get up and running quickly and realise the full value of Accelo.

You’ll be responsible for managing multiple implementation projects at once, setting clear expectations, and delivering a positive client experience. This role suits a proactive, customer-focused professional who enjoys problem-solving, optimising workflows, and continuously improving the implementation process. As you grow in the role, you’ll also begin to take on more complex projects and contribute to best practice improvements across the team.

Key Responsibilities

• Lead multiple client implementation projects concurrently, serving as the main point of coordination and support throughout the onboarding journey.

• Conduct customized expert services sessions for current clients who are looking to refine and optimize their deployment.

• Partner with Sales, Customer Success, and Product teams to ensure a smooth transition from sales to onboarding.

• Work closely with clients to understand their business processes and translate them into tailored Accelo configurations.

• Develop and execute structured implementation plans, managing project timelines, milestones, and deliverables.

• Lead engaging and educational training sessions for client teams.

• Provide consultative support, helping clients optimize workflows and maximize Accelo’s value.

• Configure Accelo deployments, including integration setup, data migration, and account settings.

• Act as a trusted advisor, offering strategic guidance on business process automation.

• Relay customer feedback and trends to the Product and Engineering teams to drive improvements.

• Stay up to date with Accelo’s latest features and integrations.

Qualifications

• 2+ years of experience in Professional Services, Implementation, Technical Project Management, or Customer Success, ideally within a SaaS environment.

• Proven ability to manage multiple client engagements simultaneously.

• Strong project management skills with experience in Agile methodologies.

• Exceptional stakeholder management and communication skills.

• Experience with PSA tools, CRM platforms, and SaaS-based solutions.

• Understanding of business process automation and workflow optimization.

• Ability to analyze data to drive process improvements and business decisions.

Preferred Skills

• Experience with change management and system adoption.

• Strong technical acumen with an ability to translate business needs into technical solutions.

• Familiarity with Accelo or similar PSA tools.

• Certifications in Project Management or Agile methodologies are a plus.

Where You’ll Be

• For this role, we ask that you live in the Denver area with an option to work from home 2 days a week. Our team follows a hybrid model, requiring in-office presence on Tuesdays, Wednesdays, and Thursdays. 

• We are a global team distributed across the US, Philippines, and Australia.

Employee Benefits

• Competitive salary and performance bonus plan 

• Comprehensive benefits package, including medical, dental and vision coverage

• Health Savings Account (HSA)

• Unlimited Time Off With Accelo’s Flexible Time Off (FTO) Plan

• 10 Company Paid Holidays

• Immediate Eligibility in 401k Plan

• 100% Employer Paid Short Term Disability Plan

• Commuter Benefits Including Unlimited Rides Using an RTD ECO Pass and Monthly Parking Stipend

• Access to an Employee Assistance Program for coaching and wellness check-ins

• Fully stocked kitchen with snacks and drinks

This role offers a base salary ranging from $65,000 - $75,000, plus a performance based bonus plan. 

About Accelo

Founded in 2011 in Wollongong, Australia, Accelo is a fast-growing SaaS company with a global presence - including teams across Australia, the Philippines, and the United States. Our mission is to empower Professional Service businesses to thrive with intelligent software, enabling organizations to scale with confidence and achieve lasting success.

Accelo is the client work platform trusted by thousands of digital agencies, engineering firms, consultants, and service teams worldwide. Our all-in-one solution integrates project management, CRM, billing, and service delivery into a single, powerful platform that streamlines operations, enhances collaboration, and drives exceptional client outcomes.

We believe in empowering people - both through our product and within our workplace. At Accelo, your creativity, passions, and voice help shape not only our culture but also the evolution of our platform. If you're passionate about Professional Services and eager to contribute to a forward-thinking team, we’d love to hear from you.

Accelo is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines.